Terms and conditions

Effective 22 October 2026

Rental requests and confirmation

Customers can request an active bike or scooty listing for future pickup and return dates. A request is not a confirmed booking. Availability and booking status are confirmed by Rentravel or the local rental partner. The booking page shows the applicable rental total and 20% online advance.

Payment

The online payment option is a 20% advance through Razorpay. Customers arrange the remaining rental balance with the local operator at pickup. Full online payment is not currently offered. Payment on Razorpay’s shared page is not automatically matched to a booking; share the receipt with the operator and wait for confirmation. A separate security deposit may be collected by the partner at pickup.

Pickup and vehicle documents

Pickup is at the location shown for the listing and coordinated with the local operator. Doorstep delivery is not offered. Customers must hold a valid Indian two-wheeler driving licence and present the original at pickup. The operator may verify identity and required documents before handing over the vehicle.

Cancellations and refunds

Cancellation, no-show, early-return and Rentravel-unable-to-supply rules are set out in the Cancellation and Refunds Policy. Nothing in these terms limits statutory consumer rights.

Contact

For questions about a booking or these terms, contact support@rentravel.in or call +91 8080888786.