Cancellation and Refunds Policy
Effective 22 October 2026
Customer cancellations after full payment
- Cancellation received at least 48 hours before pickup: 85% refund.
- Cancellation received from 24 hours to less than 48 hours before pickup: 65% refund.
- Cancellation received less than 24 hours before pickup, or a no-show: no refund.
Bookings paid with a partial advance
If the customer cancels a booking for which only the 20% advance has been paid, the advance is non-refundable. The remaining balance has not been paid and is not due.
If Rentravel cannot provide the vehicle
If Rentravel cannot provide the booked vehicle due to unforeseen circumstances or vehicle-quality problems before pickup, Rentravel will provide a 100% refund of amounts paid, together with reasonable compensation as required under the Consumer Protection Act, 2019. This remedy applies to a paid advance as well as a fully paid booking.
Refund processing and early returns
Eligible refunds are sent to the original payment method within 5–7 working days. The time for a bank or payment provider to post the refund may vary. Returning a vehicle before the scheduled drop-off time does not qualify for a rent refund.
Consumer rights and support
Nothing in this policy limits statutory rights under the Consumer Protection Act, 2019. For help with a cancellation or refund, email support@rentravel.in or call +91 8080888786.